Legal
Refund & Return Policy
Last updated: June 2026
Returns
30 days from delivery for unworn, unwashed items with original tags.
Exchanges
Request via our returns portal or email support@encanlo.com.
Refund eligibility
- Items must be in original condition
- Final-sale, intimates, and earrings are non-returnable
- Original shipping fees are non-refundable
Damaged products
Contact us within 7 days with photos and we'll make it right at no cost.
Store credits
Issued instantly on return inspection and never expire.
Processing times
Refunds issued to your original payment method within 5–7 business days of receipt.